DATA PROTECTION

Verantwortlicher

Zusammenfassun

Erhebung und Verwendung Ihrer Daten bei der Buchung

Weitergabe Ihrer personenbezogenen Daten an andere Empfänger

With this Privacy Policy, we inform you about the personal data we collect when you visit our website and for what purposes we use this data. The Privacy Policy also provides information about data processing when making a booking through our operated website (mainly https://www.villas-tranquilas.com), by phone, through booking platforms, or through partner companies connected to us through contracts.

Personal data includes all data that can be related to you personally, such as name, address, email addresses.

Data Controller

The data controller responsible for data processing under the data protection laws is:

Villas Tranquilas SL

Phone: +34609872073 Email: office@villas-tranquilas.com

Collection and Use of Your Data

When Booking There are various ways to enter into contracts with us for booking procedures. Regardless of whether the booking is made through our website, by phone, or through a partner company connected to us through contracts, the following data will be collected from you, possibly transmitted to us, and processed by us:

Your name and address,
Your email address,
Your telephone number,
and In some cases, additional information necessary for the respective booking or booking inquiry about you or your booking.

To carry out and process the bookings, we collect the personal data necessary for the respective payment method. The provision of further information is voluntary.

Transmission of personal data generally does not occur. Exceptionally, the necessary data will be forwarded to public authorities (e.g., within the framework of registration procedures) or to partners (e.g., arrival time, name, and phone number for the purpose of contact for handover), with the obligation to delete immediately after the purpose has ceased.

Sharing Your Personal Data with Other Recipients

When you book accommodations through our website, you have the option to choose between different payment methods. We will forward your payment data to our house bank. If you choose to pay by credit card, your payment data will be transmitted to the respective payment service providers, depending on the payment method you choose.

The payment service provider is responsible for your payment data.

In addition, your data will not be shared with any other third parties unless we have a legal obligation to do so or it is necessary for law enforcement purposes.

Collection and Use of Your Data

When Visiting Our Website If you use our website for information purposes only, without otherwise providing us with information, we will only collect the personal data that your browser transmits to our server. When you want to view our website, we collect data that is technically necessary for us to display our website to you and to ensure stability and security. Such data includes:

IP address of the accessing computer
Date and time of access
URL of the accessed page
Status message about whether the access was successful
Transferred data volume
Referrer URL from which the user came to the accessed page
HTTP User Agent (device, operating system, browser)

The connection is encrypted using TLS technology to prevent unauthorized access to your personal data.

Use of Cookies

When you use our website, cookies are also stored on your computer. Cookies are small text files that are stored in your browser on your computer. We use cookies to enable individual functions and to make our website more user-friendly and effective.

In particular, we use the following cookies:

Transient cookies, such as session cookies, which store a session ID. This allows various requests from your browser to be assigned to the common session so that your computer can be recognized when you visit our website again. Session cookies and transient cookies are deleted when you close your browser or log out;
Persistent cookies for the "wishlist" function, so that the content of your wishlist is not lost, and you can view your selected holiday properties again at a later date. You can delete the cookies in the security settings of your browser at any time.

By adjusting the settings in your browser, you can prevent the acceptance of third-party cookies or all cookies. However, this may mean that you may not be able to use all the features of our website.

Contact Form and Email

When you contact us by email or through the contact form on our website, the data you provide (email address, possibly your first and last name, your telephone number, or other data you provide) will be processed by us to answer your questions. The data associated with the contact will be deleted when the storage is no longer necessary, or the processing will be restricted if legal retention obligations exist.

Analysis Tools

To optimize our offering and the functionality and design of our website, to ensure the integrity and security of the website, and for reach measurement and statistical analysis, we use analysis tools ("tracking tools") to the extent necessary.

Specifically, these are the following tools:

Google Analytics On our website, we use the web analytics service Google Analytics from Google Inc. ("Google"). Google Analytics uses cookies, enabling an analysis of your use of the website. Our interest is to analyze our website regularly to improve and make it more interesting for you as a user.
Facebook Plug-In On our website, we use social media plugins from Facebook Inc., 1601 S California Ave, Palo Alto, California 94304, USA, allowing you to interact with Facebook and other users. This helps us improve our offering and make it more interesting for you as a user.
Google Maps On our website, we use Google Maps to display interactive maps. In addition, we can enable you to use the map function.

Your Rights as a Data Subject

According to the General Data Protection Regulation (GDPR), you have the following rights concerning your personal data:

You can request confirmation from us as to whether we are processing personal data concerning you. If this is the case, you have the right to access this personal data.
You have the right to request the immediate correction of inaccurate personal data concerning you and, if necessary, the completion of incomplete personal data.
You have the right to demand from us the erasure of personal data concerning you without undue delay if one of the grounds listed in the GDPR applies.
You have the right to request us to restrict processing if one of the conditions listed in the GDPR applies.
To the extent we process your data on the basis of consent you have given us, you can withdraw this consent at any time. The withdrawal of consent does not affect the lawfulness of the processing based on consent before the withdrawal, i.e., the withdrawal does not affect the permissibility of processing your personal data until the withdrawal is declared to us.
You also have the right to complain to a supervisory authority if you believe that the processing of personal data concerning you violates the GDPR. You can exercise this right with a supervisory authority in the Member State of your habitual residence, place of work, or place of the alleged violation.
You also have the right to object to the processing if the processing is not necessary for the performance of a contract but is based on a balance of interests.